Map
One live map of your operations
See how work flows across teams and tools in real time, so everyone shares the same picture.
Map the work. Run it right.
One platform to see processes, owners, and KPIs live; route approvals and escalations; and prepare steps for AI workers.
How it works
Ops 360° gives you a clear map of how work moves, then keeps it moving with the right signals, handoffs, and guardrails.
- 1InstrumentConnect your tools so important moments are visible in one place.
- 2IngestStream signals into a single timeline and group what belongs together.
- 3OrchestrateRoute work, set owners, and add simple rules for approvals and escalations.
- 4ExecutePeople and AI workers handle tasks with the right context at each step.
- 5Review & improveSee outcomes like time to resolve and quality, then tune the flow.
Expected MTTR
↓38%
Faster to resolve issues
Expected Coverage
↑62%
More of the work is tracked
Expected Quality
↑19%
Fewer re-opens and surprises
What slows teams down
Work lives across many apps and in people’s heads. When the picture isn’t clear, time slips and quality drops.
What you get with Ops 360°
A shared map of your operations with the signals, handoffs, guardrails, and numbers that help teams move together.
Signals
Live signals without the noise
Important events are grouped and prioritized, so you catch what matters now, not everything at once.
Flow
Clear handoffs and owners
Assign steps, route work, and track progress. No more stalls between teams.
Guardrails
Built-in approvals and audit trail
Set who approves what and capture decisions automatically for clean, simple audits.
Outcomes
The metrics that matter, in one view
Track time to resolve, quality, and coverage, numbers everyone can trust.
Connect
Connect the tools you already use
Bring ticketing, chat, documents, and data sources into one centralized place.
Frequently asked questions
Quick answers about DeGNZ Ops 360° and how it works.
Yes! It gives you a live map of how workflows move so handoffs are clear, owners are obvious, and issues don’t bounce around. Teams typically see faster time-to-resolve, fewer dropped balls, and better visibility across tools.
No. Ops 360° stands on its own as your operations map and control layer. You can add AI workers later when you’re ready, using our AI Workforce Studio.
Ops 360° connects to most common systems. You choose the sources and scopes; start small and expand. We also offer building custom integrations for clients when needed.
We ingest operational events/metadata needed to show flow and outcomes. Encryption in transit & at rest, role-based access, and full audit logs are standard. You control what’s connected, who can see what, and how long data is retained.
Guardrails keep people in the right loop. Approvals, limits, and automatic escalations route edge cases to workflows owners. Every action is logged; where supported, changes are reversible. You can also run steps in simulation mode before making them live.